Order processing times
Processing Time & Shipping Info (Updated November 2, 2025)
Dear customers, each piece is lovingly handmade in our little studio in Ukraine, so please allow 5–7 business days for your order to be crafted before it ships.
Average delivery times:
- USA: about 10–15 business days after dispatch
- UK: around 10 business days
- Canada: approximately 10–17 business days
- Australia: usually 5–7 business days
If you need your order by a specific date or would like it to be made faster, please contact us before placing your order. The possibility of faster processing depends on how busy our studio and artisans are at the moment. We’ll be happy to check the schedule and let you know the most realistic time frame for both production and delivery 
Shipping to Other Countries
If your country isn’t listed above - don’t worry! We ship worldwide (except for a few restricted destinations). However, some countries may require us to set up individual shipping options or confirm delivery times and rates manually. If you’re shopping from a country not mentioned in the list, please message us before placing your order.
We’ll happily check the available delivery options, estimated transit time, and shipping cost to make sure everything works perfectly for you.
Order Changes & Cancellations
If your plans change - for example, if you move, or no longer need your order - please let us know as soon as possible. We can either reschedule the shipping date or cancel the order, depending on your situation. Please note that any changes or cancellations must be made before your order is shipped (within the 5–7 business day processing period).
The sooner you contact us, the easier it will be for us to adjust everything smoothly 
Information updated as of November 2, 2025
